3rrm Privacy Policy — How We Protect Your Personal Data

1. About This Policy

This Privacy Policy applies to all users of the 3rrm platform accessible at 3rrm.pro, including the games lobby, slots, fish games, bingo, sports betting and all account management features. It describes how 3rrm collects, uses, stores and protects the personal information of players, with specific context for the Pakistani market where the platform primarily operates.

By registering an account or continuing to use 3rrm after the "Last updated" date shown at the top of this page, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

2. Information We Collect

3rrm collects personal information in two main ways: information you provide directly, and information gathered automatically through your use of the platform.

2.1 Information You Provide

• Registration data: Your name, mobile number and any other details entered during account creation.
• Identity verification: If we request age or identity verification, you may provide a copy of a government-issued document such as a CNIC. This is processed and stored securely and used solely for verification purposes.
• Payment information: Account identifiers for JazzCash, Easypaisa, Raast or bank account details used to process PKR deposits and withdrawals. Full payment credentials are handled by the respective payment processors and are not stored on 3rrm servers.
• Support communications: Any messages, screenshots or account information you share when contacting 3rrm support.

2.2 Information Collected Automatically

• Device and browser data: Device type, operating system, browser version and screen resolution — used to optimise the platform display on your device.
• IP address: Used for fraud detection, security monitoring and ensuring platform access restrictions are observed.
• Session activity: Pages visited within 3rrm, games launched, bets placed, deposit and withdrawal history — used to operate your account and improve platform performance.
• Cookies and local storage: Small data files stored on your device to maintain your login session and remember platform preferences. See Section 5 for details.

3. How We Use Your Data

3rrm uses the personal data collected for the following clearly defined purposes:

3rrm does not use your personal data for automated profiling that produces significant decisions about you without human review, and we do not use your data for targeted advertising on third-party platforms.

4. Payment Data and PKR Transactions

All financial transactions on 3rrm are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the transaction is handled through the respective payment provider's secure infrastructure.

3rrm receives a confirmation reference and the transaction amount from the payment provider. We do not receive, store or have access to your full mobile wallet PIN, banking passwords or complete bank account numbers. The payment account details you provide — such as a JazzCash mobile number or bank account title — are stored in an encrypted format and used exclusively to process your PKR withdrawals back to the correct account.

4.1 Transaction Records

A record of all deposits, withdrawals and in-platform transactions is maintained in your account history. This record is accessible to you at any time through your account dashboard and is retained for financial record-keeping purposes in line with the retention periods described in Section 8.

5. Cookies and Tracking

3rrm uses cookies and similar local storage technologies to keep the platform functioning correctly and to provide a consistent experience across your sessions. We do not use third-party advertising cookies or cross-site tracking technologies.

5.1 Types of Cookies Used

• Session cookies: Temporary cookies that keep you logged in during an active session. These are deleted automatically when you close your browser.
• Preference cookies: Store your language and display preferences so you do not need to reset them every time you visit.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious session activity.
• Analytics cookies: Anonymised data about how players navigate the platform — used to identify pages that are difficult to use and improve the overall experience. This data cannot be linked back to individual accounts.

5.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Disabling session or security cookies may prevent certain platform features from functioning correctly — for example, you may be required to log in again more frequently. Disabling analytics cookies will not affect your ability to use the platform.

6. Data Sharing

3rrm does not sell your personal data. We share it only in the specific, limited circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data necessary to execute your PKR transaction — typically your registered account identifier and the transaction amount.
• Game providers: Third-party game studios integrated into the 3rrm platform may receive a session token and anonymous player identifier to load and run games. They do not receive your name, mobile number or payment details.
• Fraud prevention services: Anonymised device fingerprint and IP data may be shared with security services to detect multi-accounting, bot activity or suspicious patterns. This data is not linked to personally identifiable information in external systems.
• Legal obligations: If required by a valid legal process, court order or regulatory authority, 3rrm may disclose account information to the extent required. We will notify affected users where legally permitted to do so.

7. Data Security

Protecting your personal data is a core operational responsibility at 3rrm. The security measures in place include:

• HTTPS/TLS encryption for all data transmitted between your device and 3rrm servers.
• Encryption at rest for stored personal and payment data.
• Access controls that restrict internal access to personal data to authorised staff only, on a need-to-know basis.
• Regular security reviews of platform infrastructure and data handling procedures.
• Automatic session timeout after a period of inactivity to protect accounts on shared devices.
• IP-based anomaly detection to flag unusual account access patterns for review.

While 3rrm applies industry-standard security measures, no system can guarantee complete security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been accessed without your permission, contact 3rrm support immediately.

8. Data Retention

3rrm retains your personal data for as long as your account is active or as necessary to fulfil the purposes described in this policy. The following general retention principles apply:

• Active accounts: Personal data is retained for the full duration of your account's active status to support account management, payment processing and customer support.
• Closed accounts: Following account closure, core account and transaction records are retained for a defined period to satisfy financial record-keeping requirements and to handle any outstanding disputes or refund claims.
• Identity verification documents: Retained only for the period required to complete the verification process. Once verification is confirmed, documents are deleted and only the verification status is retained on your account record.
• Support communications: Retained for up to 12 months from the date of the last interaction to allow continuity of support and investigation of unresolved issues.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to individual users.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.

9. Your Privacy Rights

As a 3rrm account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact 3rrm support with your account details and a clear description of your request.

3rrm will acknowledge your request promptly and aim to resolve it within a reasonable period. Some requests may require identity verification before they can be actioned to protect your account from unauthorised data requests by third parties.

10. Children's Privacy

The 3rrm platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If it is established that an account has been created by a minor, that account will be immediately suspended, personal data will be deleted, and any deposited funds will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered an account on 3rrm, please contact support immediately. We take underage access extremely seriously and will act on any credible report without delay. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. For guidance on responsible gaming tools available on 3rrm, visit the Responsible Gaming page.

11. Changes to This Policy

3rrm may update this Privacy Policy from time to time to reflect changes in platform features, data handling practices or applicable requirements. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly.

Continued use of the 3rrm platform after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, especially before making significant account changes. Where changes are particularly significant, 3rrm will make reasonable efforts to notify active account holders via on-platform notifications.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, contact the 3rrm support team. Our support staff are available around the clock and are familiar with privacy-related account requests for Pakistani players.

For general account support, disputes or payment queries, you can also use the live chat feature available within the 3rrm platform at any time.